BACKUP AS A SERVICE

cloudBackup


Easily and quickly backup your server, notebook, and/or desktop on to our cloud to protect your valuable data.

Step 1) Buy your cloudBackup based on the device(s) you want to back up and the space you need.

Step 2) Pay for your first month of service. Subsequent payments are billed on a monthly basis.

Step 3) Login into our control panel to start backing up your device(s).

Note
- Please specify the Device and Cloud Storage for cloudBackup your account.
- Enter Promotion Code if you have one.


1. The Service Provider (Cloud HM Company Limited) will control the Service Level Agreement (SLA) to be 99.9% per annum. If the Cloud Backup Service is defected until the Customer cannot use the service for the total period of time that is longer than the amount of SLA, the Service Provider agrees to reduce the Cloud Backup Service Fee for the downtime. The Service Provider will reduce the Monthly Cloud Backup Service Fee of the month after the month in which the defect occurs with the total amount of the downtime exceeding SLA. If defects occur for the total amount of downtime greater than SLA in the final month of the Contract, the Service Provider will compensate for the Customer by paying as a cheque to the Customer.

2. The calculation of the reduction from the Cloud Backup Service Fee can be done with the following method.

Reduction of Monthly Service Fee (Baht) = Monthly Cloud Backup Service Fee x Rate of Reduction

Rates of Reduction are the rate used for calculating the reduction from Cloud Backup Service Fee, as follows.

Total amount of service downtime per year (X Hours) Rates of Reduction
X < = 8.46 Hours No Reduction
8.46 Hours < X < = 10 Hours 3%
10 Hours < X < = 14 Hours 4%
14 Hours < X < = 18 Hours 5%
18 Hours < X < = 24 Hours 8%
X > 24 Hours 10%


The amount of service downtime per year refers to the total amount of downtime that the Service Provider cannot provide Cloud Backup Service to the Customer within one year (calculated in minutes). Each time that the Service Provider cannot provide Cloud Backup Service to the Customer will start from the time when the Customer reports the problem with the service of the domestic maximum high-speed network to the Service Provider and will end when the Service Provider has finished fixing the problem and can provide the Service as usual.

The Service Provider reserves the right not to include the time that the Cloud Backup Service cannot be provided due to any of the following cases in the calculation of the time that the service cannot be used

- The problem with Cloud Backup Service occurs from the Customer, or the Customer’s dependents or any other person that is assigned by the Customer, whether from the intention or negligence.

- There is any change, modification, alteration or closure of a system that is related to the telecommunication network or telecommunication devices and computer equipment that is related to the provision of Cloud Backup Service to the Customer without permission from the Service Provider, which causes the Service by the Service Provider to be defected or to be disabled.

- There is any maintenance, repair, modification or change to any system by the Customer itself, which causes the telecommunication network or destination equipment that provide Cloud Backup Service to the Customer to be defected or to be disabled.

- The defect of Cloud Backup Service occurs from the communication system and/or computer of the Customer.

- The defect of Cloud Backup Service is caused from the attack by virus’s or worms from hackers that stealthily come with communication in different forms and cause damage to any computer system, information, message, and asset of the Customer, directly and/or indirectly, until the Customer cannot use Cloud Backup Service;

- The defect of Cloud Backup Service is caused from the boosting of efficiency of the Service, the maintenance and the modification of the service system that the Service Provider has inform the Customer at least 3 (three) days in advance.

- The defect of Cloud Backup Service is caused from any other service used with Cloud Backup Service.

- The defect of Cloud Backup Service is caused from the use of any other service together for testing or temporary trial.

- The Service Provider has checked but dies not find any defect reported by the Customer to the Service Provider.

- The defect of Cloud Backup Service is caused from the cancellation or the temporary suspension of the Service in accordance with the Service Contract; or

- The defect of Cloud Backup Service is caused from force majeure as prescribed in the Civil and Commercial Code of Thailand and any incident that the Service Provider cannot prevent or take control over.